How to Turn On Live Chat for Sites and Funnels in ClickFunnels 2.0 | Step-by-Step Guide
Table Of Contents
ClickFunnels 2.0 has introduced a powerful feature that allows you to integrate live chat on your sites and funnels through the Message Hub app. This real-time chat functionality enables direct communication between you and your customers, enhancing customer service and interaction.
In this guide, we’ll walk you through the process of enabling live chat for your ClickFunnels 2.0 sites and funnels and show you how to manage incoming conversations efficiently.
What is the Live Chat Feature in ClickFunnels 2.0?
Live chat in ClickFunnels 2.0 is facilitated through the Message Hub app. It allows site visitors to communicate with you in real-time from any of your pages, funnels, or sites. This is a fantastic tool to improve customer engagement, answer inquiries instantly, and potentially boost conversions by offering timely assistance.
Step 1: Installing the Message Hub App
Before you can enable live chat, you’ll need to ensure the Message Hub app is installed in your ClickFunnels 2.0 workspace.
Here’s how you can do it:
- Go to the App Center: On the left-hand menu, click the “+” next to Apps to open the App Center.
- Locate the Message Hub App: Scroll through the list of available apps until you find the Message Hub. It should look like a chat bubble icon.
- Install the App: Click on Add App to install the Message Hub into your workspace. The installation process will take a few minutes. Once it’s finished, the Message Hub icon will appear in your left-hand navigation panel.
Step 2: Navigating the Message Hub
Once installed, the Message Hub acts as your central communication hub for all conversations, whether from email, SMS, or live chat. It allows you to manage everything from one interface.
Here’s an overview of the Message Hub navigation:
- All Conversations: Displays all ongoing and completed conversations.
- Mentions: Shows messages where you were tagged.
- Unattended: Displays messages that haven’t been responded to yet.
- Chat Inboxes: This includes:
• Email: Emails forwarded to your Message Hub.
• Sites: Your live chat conversations.
• New Inbox: Set up new endpoints, such as SMS or Messenger, to route through the Message Hub.
The main focus here will be on the Sites section, which manages live chat conversations initiated from your ClickFunnels sites and funnels.
Step 3: Enabling Live Chat for Your Site or Funnel
To turn on the live chat feature for your ClickFunnels 2.0 pages:
- Go to Site Settings:
• In your ClickFunnels 2.0 dashboard, click Site in the left-hand navigation.
• From the dropdown, select Overview. - Access Site Settings:
• Once on the Overview page, click the three dots next to Edit Site, and a dropdown menu will appear.
• Select Site Settings from the menu. - Enable Message Hub Chat:
• Scroll down to the Tracking Codes section, and at the bottom, you’ll see Message Hub Status.
• By default, this will be set to Disabled. Switch it to Enabled.
• Once enabled, click Update Site at the bottom of the page to save the changes.
Step 4: Testing the Live Chat on Your Site or Funnel
After enabling live chat, you can see how it appears on your site or funnel by visiting any of your pages.
- Open a Funnel or Site: Go to the public-facing version of your site or funnel.
- Look for the Chat Bubble: In the bottom right-hand corner of the page, a small chat bubble will appear, signaling the live chat feature is active.
- Initiate a Conversation: When a visitor clicks the chat bubble, they’ll be prompted to enter their name, email address, and a message. Once submitted, the chat will be sent to your Message Hub.
Step 5: Managing Incoming Chats
Once a customer sends a message, it will appear in your Message Hub inbox under Sites. From there, you can manage the conversation in real-time.
- Open Message Hub: Navigate back to the Message Hub in your ClickFunnels 2.0 dashboard and click on Sites under Chat Inboxes.
- View Incoming Messages: All live chat messages will appear here. You can assign messages to yourself or other team members, reply in real-time, or add private notes to conversations.
- Respond to Messages: You can type your reply on the right-hand side of the conversation window and hit Enter to send it.
You can also add macros (pre-saved responses) and manage your customer communications efficiently.
Troubleshooting Live Chat Setup
If you encounter issues while setting up live chat, here are a few troubleshooting tips:
- Message Hub Not Appearing in Navigation: Ensure the Message Hub app has fully installed. It can take up to 5 minutes to appear after installation.
- Live Chat Bubble Not Showing on Site: Double-check that the live chat option has been enabled in the Site Settings and that you have clicked Update Site to save changes.
- Delayed Notifications: Ensure your email or phone notifications are turned on in the Message Hub settings so that you’re alerted as soon as a chat comes in.
Final Thoughts
Enabling live chat on your ClickFunnels 2.0 site or funnel is a simple yet powerful way to enhance customer service and engagement. With real-time communication, you can quickly address customer concerns, answer questions, and improve conversion rates.
By following the steps outlined in this guide, you can set up live chat in minutes, ensuring your customers have a seamless experience when interacting with your business.
If you have any lingering questions or need further assistance, feel free to reach out for support. And don’t forget to subscribe to our Tech Time newsletter for more tips, tricks, and guides sent directly to your inbox every Monday.
Additional Resources
For further assistance and more in-depth guides, check out these resources:
If you need personalized help, contact our support team at support@repairmyfunnel.com.
Additional FAQs
How do I install the Message Hub app in ClickFunnels 2.0?
You can install the Message Hub app by navigating to the App Center in your ClickFunnels 2.0 dashboard, locating the Message Hub, and clicking Add App. Once installed, the app will appear in your navigation panel.
Where can I manage live chat messages from my ClickFunnels 2.0 site?
All live chat messages from your sites and funnels will be managed in the Message Hub under the Sites tab. You can respond to, assign, or manage incoming messages from there.
Why isn’t the chat bubble appearing on my ClickFunnels site?
Ensure that the live chat option is enabled in your Site Settings under the Tracking Codes section. Remember to click Update Site to apply changes.
Can I assign live chat messages to different team members?
Yes, you can assign incoming live chat messages to yourself or other team members by selecting the message and choosing the appropriate person in the assignment dropdown.
Is live chat available for mobile users in ClickFunnels 2.0?
Yes, the live chat feature works on both desktop and mobile versions of your ClickFunnels 2.0 site or funnel.
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