Managing Members in ClickFunnels 2.0 Communities | Add, Revoke, Ban & Unban
Managing your ClickFunnels 2.0 Community doesn’t have to be complicated. Whether you’re adding new members, adjusting their access, or removing someone who shouldn’t be there, ClickFunnels makes it easy to keep your community organized.
In this guide, we’ll walk through everything you need to know about managing members, including how to add, revoke, ban, and unban them. By the end, you’ll have full control over your community and can ensure that only the right people have access.
Accessing the Community Dashboard
Before you can manage members, you need to ensure that the Community app is added to your ClickFunnels 2.0 workspace. If you already see the “Community” tab in the left-hand menu, you’re good to go. If not, follow these steps:
Clicking on the Community tab will bring up two options: Groups and Members. The Groups section is where you organize content and discussions, while the Members section is where you manage who has access to your community. Click “Members” to proceed.
Adding a New Member
To add a new member to your community, click the “New Membership” button on the Members page. This will open a search bar where you can type in the name or email of the person you want to add. If they’re already in your workspace as a contact, they’ll appear in the dropdown list. Select the correct person and move to the next step.
Once you’ve selected the member, you’ll have the option to make them a moderator by toggling the setting on. Moderators have extra privileges, so only assign this role to people you trust. You can also assign them to specific groups or topics by selecting the relevant checkboxes. Once everything looks good, click “Add Membership.” The new member will receive an email letting them know they now have access.
If the person you’re trying to add doesn’t appear in the search, they might not be a contact in your ClickFunnels 2.0 workspace yet. In this case, you’ll need to add them as a contact first before inviting them to the community.
Adjusting a Member’s Access
If a member’s role changes or they need different permissions, you can adjust their access at any time. Simply click on their name or the gear icon in the Members list to open their profile.
From here, you’ll see a section labeled “Topics & Groups.” To add access, check the boxes for the groups or topics they should be part of. To remove access, uncheck the relevant boxes. Once you’ve made your changes, click “Update Membership” to apply them.
This is useful if someone purchases a new course or membership level that grants access to additional content, or if you need to restrict access based on their membership status. Changes take effect immediately, so members will only see what they’re allowed to access.
Revoking a Member’s Access
If you need to temporarily remove a member from the community, you don’t have to delete them entirely. Instead, you can revoke all access, which removes them from all groups and topics while keeping their profile intact.
To revoke access, open the member’s profile and click “Revoke All Access.” A confirmation box will appear, asking you to type REVOKE in all caps. Once confirmed, the member will lose all permissions and won’t be able to access the community.
This option is helpful if someone is pausing their membership or if you need to temporarily restrict access without permanently banning them. If they need to be re-added later, you can simply restore their previous access instead of manually setting everything up again.
Banning a Member from Your Community
If a member is violating community guidelines or causing disruptions, you may need to ban them permanently. Banning removes them from the community and prevents them from rejoining.
To ban a member, go to their profile and click “Ban from Community.” A pop-up will appear, allowing you to enter a reason for the ban. This note is for your internal records and will help you keep track of why the action was taken. After clicking “Ban,” the member will be removed immediately.
Banned members also receive a notification letting them know they’ve been removed. Unlike revoking access, banning is not reversible from the main member list, so only use this option if you’re sure they should be permanently removed.
Unbanning a Member
If a banned member needs to be reinstated, you can unban them with just a few clicks.
Head over to the “Banned” section in the Members tab, where you’ll see a list of all previously banned members. Find the person you want to unban and open their profile. Click “Unban Member”, and they will be restored to the same access levels they had before.
This feature is helpful if someone was banned by mistake or if the issue that led to their removal has been resolved. Once unbanned, they will receive an email notifying them that they’ve been reinstated.
Tracking Membership Activity
ClickFunnels 2.0 provides a way to track changes to a member’s access history. If you ever need to review when a member was added, removed, banned, or unbanned, you can do so through their contact profile.
To access this, click on the gear icon next to their name and navigate to “Activity Log.” Here, you’ll see a complete record of any membership changes, including bans and reinstatements. This is especially useful if multiple admins manage the community and you need to keep track of actions taken.
Final Thoughts
Managing members in ClickFunnels 2.0 Communities is straightforward once you know where to find everything. Whether you’re adding, adjusting, revoking, banning, or unbanning members, these tools give you full control over who has access to your community.
If you’re running a growing community, it’s a good idea to periodically review access levels to ensure that members are placed in the correct groups. Keeping your community well-managed creates a better experience for everyone and prevents potential security issues.
If you have any lingering questions or need further assistance, feel free to reach out for support. And don’t forget to subscribe to our Tech Time newsletter for more tips, tricks, and guides sent directly to your inbox every Monday.
Additional Resources
For further assistance and more in-depth guides, check out these resources:
If you need personalized help, contact our support team at support@repairmyfunnel.com.
Additional FAQs
What happens when I revoke a member’s access?
Revoking a member’s access removes them from all groups and topics in your ClickFunnels 2.0 Community, meaning they won’t be able to see or interact with any content. However, their profile remains in your system, so if you need to reinstate them later, you can simply restore their access without having to add them from scratch. This is a great option if someone’s membership has paused or they need temporary removal for any reason.
What’s the difference between revoking and banning a member?
Revoking access is a temporary action—it simply removes a member from all groups, but they can be re-added later without any issues. Banning, on the other hand, completely removes them from the community and prevents them from rejoining unless you manually unban them. If you’re dealing with a member who is inactive or no longer needs access, revoking is the best option. If someone is violating rules or disrupting the community, banning is the way to go.
How do I find a banned member if I want to unban them?
To unban a member, go to the “Members” section in your ClickFunnels 2.0 Community and look for the “Banned” tab. This will show a list of everyone who has been banned. Click on the member you want to restore, then select “Unban Member.” Once unbanned, they will automatically regain the access they previously had.
Will a banned member know they’ve been banned?
No, banned members do not receive an email notification when they are banned. They simply won’t be able to access the community anymore. If they try to log in, they’ll find that their access has been removed, but they won’t get any direct communication from ClickFunnels about it. If you want them to know why they were banned, you’ll need to reach out separately.
Can I customize the access a member has to different groups?
Absolutely! You can control exactly which groups and topics each member has access to. Simply go to the Members section, click on the person’s profile, and check or uncheck the groups they should be able to access. This is useful if you have different membership tiers or want to give certain members exclusive access to specific content.
What if I accidentally remove a member?
No worries! If you accidentally revoke access, you can go back into their profile and reassign them to the groups and topics they were part of. If you banned them by mistake, head to the “Banned” tab in the Members section, find their name, and click “Unban Member.” Once restored, they’ll have the same permissions they had before.
Do members get notified when I add or remove them?
Yes! When you add a new member, they’ll receive an email notification letting them know they now have access to the community. If you revoke access, they won’t get an email, but they’ll notice they can no longer log in. If you ban someone, they will not receive an email, but they will lose access immediately.
Can I make someone a moderator after they’ve already joined?
Yes, you can upgrade any existing member to a moderator at any time. Just go to their profile in the Members section, toggle on the “Moderator” option, and click Update Membership. Moderators have extra privileges, like managing posts and monitoring discussions, so only assign this role to people you trust.
How can I see a history of actions taken on a member’s account?
ClickFunnels 2.0 keeps track of all member activity, including when someone was added, removed, banned, or unbanned. To view this, go to the member’s profile, then click on Activity Log. This will give you a full history of what’s happened with their account, making it easy to track changes or troubleshoot any issues.
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